Job Description

Role Title: Computer User Support Specialists

Role Type: Contractor

Location: Remote

micro1 is selecting Computer User Support Specialists to contribute their advanced troubleshooting capabilities to a key customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required, your domain knowledge is what matters.

Scope of Work

• Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.
• Provide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns.
• Document troubleshooting steps, solutions, and user interactions clearly within a ticket management system.
• Contribute detailed process insights that enhance future support workflows and training data quality.
• Collaborate asynchronously and communicate technical concepts effectively through written and verbal channels.
• Identify patterns in support issues, offering recommendations or process improvements to the project team.

Preferred Qualifications

• Minimum 3 years' proven experience providing Tier 2/3 IT support.
• Expertise in diagnosing and resolving hardware and software issues across varied platforms.
• Strong understanding of networking concepts, including TCP/IP, VPNs, and DNS troubleshooting.
• Proficiency with ticket management systems and thorough documentation practices.
• Exceptional written and verbal communication skills, with a focus on user-friendly explanations.
• Certifications such as CompTIA A+, Network+, or ITIL are advantageous.
• Demonstrated ability to work independently, prioritize tasks, and deliver high-quality input for technical projects.

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