Job Description

Position Overview

A global trading firm is looking for an End User Support Engineer to provide high-touch technical support to traders, executives, and research staff. You'll handle hands-on troubleshooting across desktops, mobile, AV, and market data, while improving the systems and processes behind them.

Key Responsibilities

• Support users across Windows, macOS, and iOS, resolving hardware, software, network, and market data issues quickly
• Handle onboarding, offboarding, permissions, and account administration
• Support AV and conferencing systems (Zoom, Teams, Cisco)
• Configure and manage mobile devices through Intune or similar tools
• Support VDI environments for secure remote access
• Track and resolve requests in an ITSM platform and maintain the knowledge base
• Find opportunities to automate and streamline support workflows
• Take part in an after-hours and weekend on-call rotation

Required Qualifications

• 2- 4 years of IT support experience in financial services
• Onsite in New York City, five days a week
• Available for after-hours and weekend on-call rotation
• Bachelor's in Computer Science, IT, or a related field
• Experience supporting Windows 11 and Office 365 in an enterprise environment
• Knowledge of identity and access management, user management, and security groups
• Experience with endpoint management, software deployment, and packaging
• Solid networking basics (LAN/WAN, VPN, DNS, DHCP)
• Familiarity with Microsoft 365, SharePoint, and OneDrive
• Working knowledge of AV and conferencing setups
• Comfortable supporting traders, executives, and analysts directly with a polished, professional approach

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